Thanks for choosing Bullshark Board Co, LLC. For refunds or exchange. We aim for 100% satisfaction, if you need to return an item for any reason you have 14 days to return the item(s) in new condition, unworn, with all tags in original packaging if applicable, and include your order number or email address for identification. Please mail all returns to Bullshark Board Co, LLC 13348 Doubletree Circle Wellington, FL 33414.